Are you ready to explore your future with NIST?
Your application package may be shared with other selecting officials at NIST with opportunities like the one you are applying to. Additional selections may be made through this vacancy.
This announcement will close at 11:59 p.m. Eastern Time on the date the first 150 applications are received or December 07, 2018, whichever comes first.
The incumbent routinely responds to customer requests with factually accurate information that is consistent with FMD-B and departmental guidance and policies, as well as other relevant program or technical documents.Also performs work such as preparing, receiving, reviewing, and verifying documents;maintaining office records;locating and compiling data or information from files;compiling information for reports;keeping a calendar and informing others of deadlines and other important dates;and similar clerical support work within an FMD-B.Performs technical work to support the administration or operation of the programs of FMD-B and OFPM Boulder.Also prepares maintenance slips using Maximo.Prioritizes all maintenance slips and relays to FMD-B staff via methods appropriate for the priority/urgency.Contacts customers to verify completed maintenance slips to assure customer satisfaction with work done.Works with OFPM staff in Boulder to collect and prepare weekly bulletin.
The incumbent routinely responds to customer requests with factually accurate information that is consistent with FMD-B and departmental guidance and policies, as well as other relevant program or technical documents. Also performs work such as preparing, receiving, reviewing, and verifying documents; maintaining office records; locating and compiling data or information from files; compiling information for reports; keeping a calendar and informing others of deadlines and other important dates; and similar clerical support work within an FMD-B. Performs technical work to support the administration or operation of the programs of FMD-B and OFPM Boulder. Also prepares maintenance slips using Maximo. Prioritizes all maintenance slips and relays to FMD-B staff via methods appropriate for the priority/urgency. Contacts customers to verify completed maintenance slips to assure customer satisfaction with work done. Works with OFPM staff in Boulder to collect and prepare weekly bulletin.
Applicants must meet requirements by the closing date of this announcement.
Time-in-grade/band requirements must be met by the closing date of the announcement unless eligible for special hiring authority, reinstatement eligible, non-current Federal employee applying as a VEOA eligible which do not require time-in-grade/band.
In addition to the duties described in the vacancy announcement, applicants must have one year of specialized experience equivalent to at least ZS-II (GS-4) in the Federal Government.Specialized experience is described as providing administrative support, assisting in routing of calls and providing customer service to clients.
4 years of education above high school
An equivalent combination of experience and/or post-high school education
Applicants must meet the selective factor: Ability to type 40 words per minute.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional;philanthropic;religious;spiritual;community, student, social).Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.You will receive credit for all qualifying experience, including volunteer experience.
Qualification requirements in the vacancy announcement are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook, which contains Federal qualification standards.This handbook is available on the OPM website located at http:///www.opm.gov/qualifications
This position allows you to qualify and be considered based on your education. To receive this consideration, please submit a copy of your transcripts to document that you have met the education requirement. Unofficial transcripts will be accepted in the application package. However, official transcripts will be required prior to a final offer of employment.
Foreign education: Individuals educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for a U.S. equivalency evaluation of course work and degree. View a listing of these accredited organizations from the Department of Education's website. Provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing.
A probationary period may be required.
This position is covered by an Alternative Personnel Management System (APMS). This system replaces the General Schedule (GS) pay plan and grade with career paths and pay bands. For information regarding how the pay bands correspond to the General Schedule, click here.
Applying under a Special Appointing Authority (i.e., VRA, 30% or more disabled veterans, Peace Corps, Schedule A/persons with disabilities): if you meet the minimum qualifications stated in the vacancy announcement, you will be forwarded to the selecting official for consideration and may be contacted for an interview. If two or more VRA candidates apply and one or more is a preference eligible, Veterans' preference will be applied.
Applying as a Merit Candidates: Your responses to the job questionnaire will serve as the basis for identifying best qualified candidates. Best qualified Merit and Veterans Employment Opportunity Act (VEOA) eligibles (i.e., candidates in the GOLD category) will be forwarded for consideration to the selecting official and may be contacted for an interview. Candidates must also meet time-in-grade/pay band requirements for consideration. Non-competitive consideration will be given to those Merit candidates that have held a position with the same promotion potential as the position advertised. Documentation (in the form of an SF-50) is required to show proof of promotion potential or highest grade held.
Applying as an Agency Based candidate (i.e., outside the Federal government), your application package will be placed in one of three categories based on your responses to the assessment questions; Gold, Silver, or Bronze. Within these categories, applicants eligible for veteran's preference will receive selection priority over non-veterans. If non-veterans can be referred, the Best qualified (i.e., candidates in the GOLD category) will be forwarded for consideration to the selecting official and may be contacted for an interview. More information about the three categories can be found at: Category Rating
Applying as a CTAP or ICTAP candidate: CTAP and ICTAP candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a rating of 85 out of 100. Information regarding CTAP and ICTAP appointments and eligibility can be found at - CTAP/ICTAP
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume, optional cover letter and supporting documentation will be reviewed to determine if you meet the minimum qualifications for the position. If you meet the minimum qualifications stated in the job opportunity announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire (True/False, Yes/No, Multiple Choice questions). Your resume and/or optional cover letter must support your responses to the scored occupational questionnaire, or your score may be lowered.
Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, salary, duties performed for each position, and if the position is/was in the Federal government, you should provide the position series and grade level/pay band.
The scored occupational questionnaire will evaluate you on the following competencies; please do not provide a separate written response:
*Ability to type 40 words per minute (screen out)
* Skill in oral and verbal communication
* Ability to prioritize and complete multiple tasks with frequent interruptions
* Ability to work well in a teamwork environment
* Skill in the use of automated systems
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section of the announcement.
1. To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
2. You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
3. You will receive an email notification when your application has been received for the announcement.
4. To verify the status of your application, log in to your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
5. To return to your saved application, log in to your USAJOBS account at http://www.usajobs.gov/. and click on "Applications." Click on the position title, and then select "Update Application."
Applicants are strongly encouraged to apply online to receive full consideration, however if you are unable to apply online, please contact the Agency Contact identified for this vacancy.
Problems Completing Your Application
If you have problems completing your on-line application, including problems submitting your supporting documents, please contact the Help Desk by email at firstname.lastname@example.org or by phone at 866.656.6831. The help desk is available Monday - Friday, 7:00 a.m. to 7:00 p.m. ET.
After the announcement closes, your application package will be reviewed to determine if you meet the minimum qualification requirements. We expect to make a final job offer within 45 days from the closing date of the announcement.
You will be notified of your application status through USAJOBS at four points during the hiring process, as applicable. You can check the status of your application by accessing the USAJOBS website at http://usajobs.gov/ and clicking on "Applications." The status will be visible next to the corresponding position. The four points of notification are:
1. Application Received or Application Incomplete;
2. Minimum Qualification Requirement Met or Minimum Qualification Requirement Not Met;
3. Referred or Not Referred; and
4. Selected or Not Selected
The documents you are required to submit vary based on how you're applying (i.e., as a veteran or disabled veteran, current or former Federal employee, etc.). Please review the information on the following link to determine if there are any documents you need to provide - REQUIRED DOCUMENTS
Failure to submit required documents, based upon how you apply, may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. Official documents are not required at the time of application, copies are sufficient. If selected, official documentation must be submitted prior to appointment.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.